Don’t worry
about traffic
jams on Route
23; Papa’s will
be featured in a
video tour of 12
innovative
retailers
conducted by the
National
Association of
Convenience
Stores (NACS).
This October,
23,000 attendees
from the
convenience
store industry
will gather in
Las Vegas at the
association’s
NACS Show to see
and hear what is
new and
innovative in
the $681 billion
convenience
store business.
Think about that
number for a
minute – those
sales mean that
one of every 22
dollars in the
country is spent
at a convenience
store. Retailers
attend the
three-day event
to find new
ideas for how
they can stand
out from the
competition.
A highlight of the meeting
is the annual “Ideas 2 Go”
general session, a
fast-paced video tour of
innovative and unique
convenience retail operators
from around the country —
and sometimes the world. The
program shares retailing
best practices by
retailers for retailers,
which is extremely unique to
the convenience store
industry. After all, how
many other retail channels
invite other retailers into
their businesses and share
their best ideas?
It’s no easy task to select
a mere dozen stores to
profile out of the
148,000-plus stores across
the country, but Papa’s
certainly was worth the
trip. Our film crew visited
Papa’s in June to talk to
owner Larry Southard about
some of the unique elements
of the store.
“The joke around here is
that we have an identity
crisis…I would describe us
as a general store; a
healthy version of a general
store with a deli,” Larry
told us.
But we saw that the store is
much more than that. Papa’s
really is three businesses
in one location: a
traditional grocery, an
organic grocery and an
automotive shop/dealer. But
what each business has in
common is a focus on the
community. You could see
that on the day we visited,
with the farmers market in
full swing. In addition to
booths featuring local
produce and products, Larry
also manned the grill,
offering up some tasty
treats. And, it was clear
that some of the fresh
produce on sale in the
market also was on sale
inside the store.
In some respects, Papa’s is
like most of the convenience
store business. It is a
single-store operation, like
about 63 percent of the
stores in the country. What
makes Papa’s unique is the
execution. It wasn’t just
during the weekly farmers
market, but what they did
every day to create customer
loyalty.
Here’s one simple way:
pictures of customers’ pets
prominently displayed in the
store. Larry said it was a
simple idea that just
blossomed, and how dozens of
dogs (and other creatures)
have their pictures on
display at the store.
What attendees most will
notice about Papa’s is how
this store exemplifies the
convenience store industry’s
future, and it’s right there
in the name: Papa’s
Healthy Food and Fuels.”
Papa’s delivers on that
promise of its name with a
truly impressive array of
products that fits the bill.
And will just one of the
many interesting ideas that
retailers will note in a
session where attendees
furiously scribble down
ideas to consider for their
stores.
This year’s Ideas 2 Go video
program also will feature
other stores’ emerging
concepts that are redefining
convenience, whether through
alternative fuels, new
loyalty and payment programs
or redefining what stores
sell. In addition to
workshops and sessions, the
NACS Show will features a
387,000-plus net-square-foot
exposition floor with 1,333
exhibiting companies,
representing some of the
world’s largest companies.
Come to think of it, maybe
there will be an increase in
traffic on Route 23, but it
won’t be till after October,
when show attendees want to
see first-hand how Papa’s
Healthy Foods & Fuels makes
it all work. |